Refunds & Returns Policy

Last Updated: 16 May 2026

At Card King, we take pride in carefully packaging and accurately listing all trading card products. Due to the collectible and condition-sensitive nature of trading cards, returns are limited as outlined below.

By placing an order on our website, you agree to this Refunds & Returns Policy.

1. General Returns Policy

We do not accept returns or exchanges for:

Change of mind
Buyer’s remorse
Incorrect purchases made by the customer
Minor manufacturing imperfections
Condition disputes after delivery
Opened sealed products

Trading cards and collectibles are highly sensitive to handling and condition changes. Because cards can potentially be swapped, altered, damaged, or mishandled after delivery, we are unable to accept standard discretionary returns.

2. Damaged, Incorrect, or Defective Items

We will assist customers where:

The wrong item was shipped
The item arrived physically damaged
The item is materially defective

To qualify for review:

You must contact us within 48 hours of delivery
You must provide:
- Your order number
- Clear photographs of:
  - The product
  - Packaging
  - Shipping label
  - Any damage or defect

Claims submitted outside this timeframe may be declined.

3. Single Card Condition Policy

Unless otherwise stated:

All single cards are sold in collectible condition suitable for gameplay and collecting
Minor imperfections may exist from manufacturing, packaging, or handling

Examples include:

Minor edge wear
Small print lines
Slight centering imperfections
Surface scratches visible under light

Condition assessments are subjective and may vary between collectors and grading companies.

We do not guarantee:

PSA/BGS/CGC/TAG (or any other company) grading outcomes
Gem Mint grades
Specific centering quality
Investment value

Cards are sold as listed and photographed where applicable.

4. Sealed Product Policy

Sealed products including booster packs, booster boxes, tins, and collection boxes are sold as random products.

We do not guarantee:

Specific pulls
Hit rates
Chase cards
Box contents

Once sealed products have been opened, they are not eligible for return or refund.

5. Return Authorization

No returns may be sent back without prior approval.

Unauthorized returns may:

Be refused
Be returned to sender at the customer’s expense
Not qualify for refund

6. Refund Process

If a return or refund claim is approved, we may:

Replace the item
Offer store credit
Issue a refund to the original payment method

Refund processing times may vary depending on the payment provider.

Shipping fees are generally non-refundable unless the error was caused by us.

7. Non-Returnable Items

The following items are non-returnable:

Opened sealed products
Graded cards
Raw (ungraded) cards
Clearance items
Mystery products
Gift cards
Products marked “Final Sale”

8. Packaging & Shipping Damage

If a parcel arrives visibly damaged:

Please photograph the parcel before opening
Retain all packaging materials

Courier-related claims may require cooperation from the customer for investigation purposes.

9. Chargebacks & Fraudulent Claims

We reserve the right to dispute:

Fraudulent chargebacks
False damage claims
Item-switching attempts
Abuse of refund policies

Evidence including packaging records, shipment records, photographs, and serial/product tracking may be used where applicable.

Fraudulent activity may be reported to relevant authorities.

10. Consumer Rights

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

11. Contact Us

For return or refund requests, please contact:

Card King
Email: nick@cardking.co.za
Website: www.cardking.co.za